In order to receive and process your complaint, you must confirm that you have read this Privacy Notice. If you do not accept the conditions as set forth in the notice, you will not be able to file the complaint.
Please note that this channel is not intended for communicating emergencies.
The complaints channel is managed by Jupiter Hotels S.L. (hereinafter, the COMPANY), using the ithikios platform, owned by Digital Products Development SL, a company specialized in providing internal complaint channel management systems for businesses and maintaining a contractual relationship with the COMPANY for the purpose of receiving, storing, and sending communications to the Company's Compliance team. Ithikios ensures security and confidentiality for the contracted processing purpose.
Below, we provide complete information on Data Protection:
Data controller | Contact Details: Jupiter Hotels S.L. Address: Calle Montemar, Núm. 12, 07610, Palma of Majorca, Balearic Islands, Email: [email protected] |
Data Subject and Origin of Data | • Contact details, if provided (name, email, phone) • Name and position of individuals mentioned in the complaint • Information (regardless of nature) about the reported incidents |
Purpose of Processing | Analyze, process, and investigate confidentially reported incidents. Manage the query you pose. Exchange information to complement your request and interview you to clarify the reported incidents, if necessary. |
Data Retention | Personal data collected will be retained for the required legal period. |
Legal Basis for Processing | The legal basis for processing is the legitimate interest of the controller and compliance with a legal obligation. |
Recipients of Transfers | To data processors, to provide the service, directly related persons or entities, and to the relevant public administration when mandatory. |
Transfers | No international transfers are planned. |
Rights of Data Subjects | Data subjects may exercise the following rights: a) Access to personal data concerning them; b) Rectification of their personal data for updating purposes; c) Erasure, when, among other reasons, the data is no longer necessary for the purposes for which it was collected. d) Restriction of processing of their data, in certain circumstances, in which case, the data controller will only retain the data for the exercise or defense of claims. e) Objection to the processing of their data, in certain circumstances and for reasons related to their particular situation, in which case, the data controller will only retain personal data for the exercise or defense of claims. f) Portability of their personal data, when it is automated. To exercise these rights, you can contact the data controller and request the form for exercising rights, which must be completed, signed, and sent to the registered office indicated in the "Data Controller" section. If there are reasonable doubts regarding the identity of the data subject requesting the exercise of rights, the data controller may request verification by providing identity documentation. |
The data subject can lodge a complaint with the competent Data Protection Authority (Spanish Data Protection Agency, www.aepd.es), especially when satisfaction has not been obtained in the exercise of their rights. |